- Voice services
- Data networking
- Remote administration and multisite management
The InstantOffice system is a robust, modular Integrated Communications
Platform for enterprise branch offices, stores, and small to medium-sized
businesses with up to 192 employees. Designed for ease of use and
remote manageability, this cost-effective single system offers complete
voice, data networking, and applications solutions to simplify business
communications. The comprehensive InstantOffice system can be tailored
to your exact business needs and budget, to help your business provide
exceptional customer service, increase revenues, and improve operational
Corporate-level features and functionality
Smaller sites don't have an extensive budget or resources to implement
business-transforming communications, although they stand to profit
the most from technology upgrades. The InstantOffice system is the
fastest route to the tools every office needs in today's competitive
market: Internet access, high-speed computer networks, voice messaging,
automated attendant features, call managementeven call center
functionality. With the integrated InstantOffice solution, even
smaller offices can afford an advanced communications infrastructure
and applications that enable them to operate highly efficientlyand
serve customers more effectively.
Adaptable applications platform
The modular architecture of the InstantOffice system not only integrates
with your legacy systems, but also allows you to add higher levels
of functionality as your business grows. You purchase only the components
you need now for a customized communications system at an off-the-shelf
price. Then, with this standards-based platform, you have a natural
migration path to next-generation packaged and customized applications
from Vertical Networks or other third-party vendors. Your InstantOffice
system will continue to keep pace with communications advances with
easy, affordable software upgrades and adaptations over time.
Low cost of ownership
The bottom line: The InstantOffice system reduces the cost and complexity
inherent in buying, installing, and maintaining a communications
infrastructure. By eliminating the need for multiple boxes from
multiple vendors that were never meant to work together, this integrated
solution economically unifies the management of all your voice,
data, and applications services. You can also take advantage of
integrated broadband services, significantly lowering monthly WAN
charges. Moreover, you no longer need to have or pay for on-site
technical expertise: Multiple InstantOffice systems can be managed
remotely via IP.
Flexible system choices
Choose the InstantOffice system that is right for you. All models
support complete voice services, LAN/WAN data networking, high-speed
Internet access, IP telephony, and remote management capabilities.
InstantOffice 3000 series
InstantOffice 6000 series
- For 5 to 72 users
- Designed for branch offices/stores
- Complete, low-cost solution
- Full range of built-in features
- Two models: InstantOffice 3000 and enhanced 3500 applications
- For 5 to 192 users
- Designed for small to medium-sized business headquarters and
- Additional trunking capacity
- Increased number of voice mail ports
- Two models: InstantOffice 6000 and enhanced 6500 applications
Enhanced 3500 and 6500 models feature
Flexible phone choices
- Faster processors
- Additional memory
- Software enhancements to support high-performance applications:
InstantOffice Call Management Suite, InstantOffice Contact Center,
and custom applications
Choose the mix of IP, digital, and analog phones that is right for
your business environment, with minimal restrictions. Easily add
or replace phone types as your needs change.
- Support for remote teleworkers/agents
- Fully integrated; standards-based
- High Quality of Service (QoS) and reliability
- Easy deployment and administration
- Full range of phone types, from the basic 8-button business
phone to the 64-button attendant display speakerphone
- Advanced features and functionality
- Simple configuration and operation
- Business-quality models recommended by Vertical Networks and
available from a variety of sources
- Packet- and circuit-switched PBX
- Voice mail and voice mail networking
- Automated attendant
- Integrated voice-over-IP (VoIP) gateway
- Computer-telephony (CT) applications
The InstantOffice system offers a full range of corporate-level
voice services. Delivering these services on an integrated voice,
data, and applications platform not only lowers capital expenditures
and operating costs, but also creates new cross-functional synergy.
For example, the full-featured, integrated PBX is able to deliver
all the sophisticated call handling your office requiresenhancing
your callers' experience and increasing your employees' productivity.
And because the PBX is packet- and circuit-switched, you can take
advantage of both technologies.
The automated attendant and voice mail services provide 7x24 intelligent
call and fax handling. Integrated messaging, built with full support
for e-mail and WAV standards, ensures convenient access to voice
messages by phone or e-mail.
The InstantOffice system also offers a low-cost, low-risk migration
path from traditional telephony to IP telephony using the integrated
VoIP gateway. Standards-based IP phones let you extend your InstantOffice
system wherever the IP network goes, to reliably support remote
teleworkers. You choose the combination of IP, digital and analog
phones that's right for your business environment. The integrated
VoIP gateway can also be used to carry voice traffic between offices.
The InstantOffice Call Assistant software integrates seamlessly
with personal information management applications for easy "click-to-dial"
and screen-pop functionality.
- Internet/intranet access
- Ethernet LAN
- WAN interfaces: T1, ISDN PRI, and analog
- WAN protocols: frame relay, PPP
- Multiprotocol routing
- Security: VPN, firewall, and encryption
- DHCP, DNS, and NAT services
The InstantOffice system offers built-in services for networking
computers in your officelinking sites and securely connecting
on-site and remote users to internal network resources and the Internet.
Along with its robust routing capabilities, this comprehensive solution
provides connectivity for all of today's standard data protocols
and networking media.
The InstantOffice system gives you everything you need to build
a high-performance network infrastructure. 10/100 Ethernet capabilities
are available for high-performance LANs, which can be connected
to other sites or the Internet via the built-in router and high-speed
broadband WAN links.
The InstantOffice system supports two multiprotocol routing options.
The basic routing option supports various dynamic routing choices
including OSPF and RIPv2. The integrated Cisco IOS® Technologies
option provides full Cisco® compatibility. End-to-end security
and privacy features include an integrated firewall, router/route
authentication, and data encryption. For streamlined configuration
of IP-based networks, the system offers DHCP, DNS, and NAT services.
With the optional serial interface, your external router can leverage
an integrated voice and data trunk, reducing network costs. You
can achieve further savings by using the built-in multiplexer, VoIP
gateway, and multiservice networking features that support interactive,
time-sensitive applications like desktop videoconferencing.
The result: The ideal platform for deploying enhanced data communications
services over broadband networks.
- Standards-based, adaptable applications platform
- Packaged and customized communications solutions
- Call center, integrated messaging, security, and reporting
Whatever functionality your business needs to stay connected and
competitivecustomized call handling, multimedia contact center,
integrated messaging, IVR, security, or reportingthe InstantOffice
applications platform is fully adaptable to your needs.
Based on the Microsoft Windows NT operating system, tightly integrated
InstantOffice applications leverage standard application programming
interfacessuch as the Microsoft Telephony Applications Programming
Interface (TAPI)to make it easy to deploy best-of-breed applications
from independent software vendors.
Now, smaller work sites can build stronger customer relationships
using sophisticated communications technology. Customizable software
components in the InstantOffice Call Management Suite can help you
leverage enterprise-based information and route, queue, and track
calls efficiently at branch offices. And the InstantOffice Contact
Center by Interactive Intelligence provides a feature-rich, integrated
call center solution.
In addition to InstantOffice applications and third-party offerings,
applications can be tailored to your unique business processes.
By certifying existing applications to run on the InstantOffice
platform or by designing new solutions, our software experts can
put your system on a par with those of your largest competitors.
Remote administration and multisite management
- Multisite IP-based management
- Remote configuration, diagnostics, software upgrades, and
- Scheduling of networkwide management and upgrade functions
- Consolidated reporting of networkwide data
Designed from the ground up for remote configuration, diagnostics,
and fault monitoring, any InstantOffice system on your network can
be managed from a standard Web browser. Extensive Web-based trouble-shooting
tools enable fast diagnosis of any problem from any location. And
system specialists off-site can perform remote software upgrades.
Together, these features reduce downtime and on-site visits, leverage
the skills of your centralized technical experts, and lower your
cost of ownership.
Customizable management levels allow you to further reduce costs
by assigning simple tasksroutine moves, adds, and changesto
office personnel. By minimizing the technical expertise needed to
operate and maintain a communications infrastructure, InstantOffice
remote administration features maximize your office resources.
Optional InstantOffice MultiSite Manager software offers centralized
management of all your InstantOffice systems and associated applications
networkwide. A Microsoft Windows-based central control application
provides a single, integrated GUI for services that can control
tens, hundreds, or thousands of InstantOffice systems. An intelligent
agent resides on each system and acts as the virtual system administrator.
The software can schedule single events or batch processes of upgrades,
updates, back-ups, and reports both regionally and networkwide.
Real-time views let you monitor the administration of these tasks
as well as logging and tracing data; reports detail each action's
status, session logs, and configuration information.
The old way:
Integrating a communications infrastructure
together as many as a dozen separate devices from different vendorsand
then adding applications such as call center.
Branch offices, stores, and small to medium-sized businesses
don't have the financial or technical resources to buy, integrate,
and maintain this complex range of components and applications.
The new way:
Branch offices and stores
need a simpler, more cost-effective
way to communicatethe InstantOffice Integrated Communications
Base system components
Optional expansion interfaces
- Resource switch card 3 (standard with every chassis)
- 4 analog phone ports
- 12 digital phone ports
- 4 10/100 Ethernet switch ports
- 3 analog trunk ports (including 2 power failure transfer
- 2 PCI telephony mezzanine card (PTMC) expansion slots
- Internal 56-Kbps modem
- Independent fault monitor subsystem
- CD-ROM drive
- Resource switch card 3 expansion board*
- 8 analog phone ports
- 12 digital phone ports
- 8 10/100 Ethernet switch ports
- 11 analog trunk ports
- Analog and digital station cards
- Analog trunk modules (loop, ground, or DID)
- 10/100Base-T Ethernet hub card
- 1600-Router card with Cisco IOS Technologies
- T1/PRI trunk modules (also available with drop-and-insert
- DSP resource PTMCs (VoIP, fax, TAPI/WAV)
in (21.97 cm)
in (58.74 cm)
in (44.7 cm)
in (44.45 cm)
in (43.18 cm)
in (45.72 cm)
lbs (20.9 kg)
lbs (45 kg)
VAC, 50/60 Hz, 6.0A
VAC, 50/60 Hz, 12.0A Redundant power
of 1 system card*:
Resource switch (max 1)
of 1 system card*:
Resource switch (max 1)
of 2 voice cards:
Analog station (max 2)
Digital station (max 2)
of 7 voice cards:
Analog station (max 7)
Digital station (max 7)
of 2 data cards:
10/100 (max 2)
1600-Router (max 1)
of 3 data cards:
10/100 (max 3)
1600-Router (max 1)
of 2 WAN modules:
Analog trunk (max 2)
1-port T1 trunk w/serial (max 2)
2-port T1/PRI trunk (max 1)
of 5 WAN modules:
Analog trunk (max 3)
1-port T1 trunk w/serial (max 4)
2-port T1/PRI trunk (max 2)
* Resource switch card 3 expansion board combines
with the resource switch card 3 to form the RS3A, a doublewide card
that uses two slots.
Maximum of one data card if RS3A is installed.
Total number of T1 ports may not exceed two for
the 3000 series and four for the 6000 series.
III 750 MHz
III 750 MHz