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Remote Management
  • Unified Web-based management of voice and data
  • Remote configuration, diagnostics, fault monitoring, and software upgrades
  • Simultaneous control of multiple InstantOffice systems
The InstantOffice™ Remote Management System provides a simple, cost-effective way to manage all your voice and data services from any location. Designed from the ground up for remote configuration, diagnostics, and fault monitoring, any InstantOffice system on your network can be managed over any TCP/IP connection. This solution is especially valuable for branch offices-where on-site technical expertise is often limited, and maintaining separate voice and data systems is an expensive drain on resources.

Optimal use of technical resources
With the Web-based management approach of the InstantOffice system, off-site technical personnel—wherever they may be—can quickly and expertly monitor, configure, and maintain the system using a standard browser. This approach not only reduces costly visits to your branch office, but also ensures rapid response for implementing system changes. Extensive troubleshooting tools enable fast diagnosis of problems from any location. The real-time monitoring and call detail recording features yield clear and comprehensive summaries of all significant system activity. And if the independent fault monitor detects a problem, the embedded processor will notify your technicians by pager through a dedicated modem that can also be used for remote access.

Simplified, low-cost administration
Customizable management levels allow you to further reduce support costs by assigning simple, routine tasks—such as moves, adds, and changes—to office personnel. Easy to learn and use, the point-and-click graphical user interface (GUI) allows workers in any location to handle basic system administration. Additional ease-of-use features include user wizards, telephone templates, and context-sensitive online help.

Multisite access and monitoring
Centralized NT-based authentication, using standard NT domain controllers, allows users with proper rights to be granted access to any InstantOffice system on the network. Both the voice and data capabilities of the InstantOffice system, such as IP telephony and PBX, have been fully SNMP instrumented through standard and private MIBs. InstantOffice supports standard enterprise network management systems, such as Tivoli NetView, allowing multiple systems to be monitored via SNMP from a central management system.

InstantOffice Remote Management System Specifications

Remote Management Console
  • Web-based management of any InstantOffice system over IP via LAN, in-band WAN, out-of-band dial up modem, or by direct connection to serial port
  • Customizable administrative levels
  • Password protection
  • Support for remote moves, adds, and changes
  • Templates for digital and analog telephones
  • User profile configuration
  • Monitoring and diagnostic utilities
  • Chassis view with system and card details
  • Real-time access to reports covering extension information, dialing plan configuration, voice mail settings, and system inventory details
  • GUI that is easy to learn and use
  • Extensive online help and user wizards
  • Runs on Windows 95, Windows 98, Windows 2000, and Windows NT, using Microsoft Internet Explorer or Netscape Navigator
Remote diagnostics
  • Trace manager: complete system activity log, including real-time call progress, WAN protocol traces, frame relay management information, and voice mail activity
  • Trunk monitor: verification of analog and digital trunks, including trunk wiring and configuration
  • Station monitor: status and activity of digital and analog telephones, including forward and DND status
  • Network packet capture and decode
  • HDLC monitor
  • IP telephony monitor
  • WAN statistics
  • Ethernet statistics
  • Voice mail monitor
  • Full SNMP instrumentation for voice and data
  • Support of standard enterprise network management stations such as Tivoli NetView, HP OpenView, etc.
  • SNMP standards: SNMP (RFC 1157), Structure and Identification of Management Information (RFC 1155), Concise MIB Definitions (RFC 1212), MIB-II (RFC 1213), Traps (RFC 1215)
  • Standard MIBs: Frame Relay DTE (RFC 1315), T1/E1 Interfaces (RFC 1406), Ethernet Repeater (RFC 2108), ISDN MIB (RFC 2127), Microsoft HTTP, Microsoft LAN Manager, Microsoft RIPv2, Microsoft OSPFv2, Microsoft DHCP, Microsoft WINS
  • Private MIBs: T1 extensions, station module, interfaces, environmental, system initialization service, event log, IP telephony, system performance, 1600-Router Card
Multisite access and monitoring
  • Centralized NT-based authentication
  • Centralized alarm monitoring via standard enterprise network management systems such as Tivoli NetView, etc.
Independent fault monitor
  • System event log
  • Dedicated modem for remote access
  • Pager notification of system faults
  • System status: fan, power supply, operating system
  • System reset
Call detail recording (CDR)
  • Complete record of all voice and data calls placed or received
  • Standard file format for import into CDR applications
  • Remote analysis of CDR information without a dedicated workstation


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